WE THANK YOU FOR YOUR PATIENCE AND IF YOU HAVE ANY QUESTIONS PLEASE EMAIL support@teebouti.com.

How long does it take to process my order?

Orders placed Monday – Saturday before 12PM PST will begin processing that day. All orders placed Monday – Saturday after 12PM PST will begin processing the next business day. All items take 3-5 business days to process at our warehouse, but please note we do our best to get your order out within 5 business days.

What method of payment is accepted?

• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• Apple Pay
• JCB

How much is the shipping fee?

Shipments to the US have a cost of 4.99$ if the order is below 100$ and free if the order is above more than 100$. Shipping costs may vary in particular promo periods and sales. Please refer to the checkout pay to get more details.

Do you offer international shipping?

Yes! We currently ship internationally to all countries across the globe.

International Rates

STANDARD INTERNATIONAL - $4.99 USD

Do you cover duties/tax for international shipments?

All international orders are subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance. These fees can be estimated and pre-paid during checkout to avoid clearance issues on import. We are not responsible for customs or transit delays. Should you need more information prior to purchase please contact us at support@teebouti.com.

What if I refuse my order at delivery?

If an order is refused at delivery and returned to our warehouse, you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment. 

Do you cover lost or stolen packages?

We are not responsible for packages that are lost or damaged in transit. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at support@teebouti.com as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. If your package goes missing, please notify us immediately so we can file a claim with the shipping carrier on your behalf.

Can I return a sale item?

Unfortunately, we can't accept return or exchanges of all items marked as "the sale item"

How do I process a return?

If you need to process a return, please do so by email us: support@teebouti.com. You will need your order number and your shipping zip code to submit your return. Any item marked as Final Sale cannot be returned or exchanged.

Are Pre-Order shipping dates guaranteed?

Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.

What if I need to adjust or cancel my order prior to shipment?

Once your order is placed, we are unable to adjust any details. Should you decide you would like to change your order for any reason, we are happy to cancel your current order so that a new order can be placed. Please note once your item has shipped we will not be able to cancel your order with the carrier.

We are unable to accommodate any adjustments or cancellations to Final Sale items once processing, including customized goods and sale merchandise.

How can I track my order?

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item.

Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If the tracking does not update within 24 hours, we are always available at support@teebouti.com to assist. 

 

How do I know what the best size is for me?

We do our best to provide all size guides for each individual item, but in the event one is missing, we have our general size guide available. This is to serve as an overall guide to shop our site. Should you need more specific measurements, we are always available at support@teebouti.com to provide prior to purchase.

 

What if I receive my order and it’s damaged?

First and foremost, we hope this does not happen to you. In the event that it does we sincerely apologize in advance. Please contact us immediately at support@teebouti.com and we will work diligently to resolve the issue.

Do you offer price adjustments?

HickVibes does not offer price adjustments on any sales or promotions that begin after your order is placed.